Ticket rules

Fare type

PROMO

Rebooking
Not permitted

Refund
Not permitted

Name change
Not permitted

You are travelling in economy class

ECO

Rebooking*/**
Permitted against fee

Refund****
Permitted against fee

Name change***
Permitted against €40 per person/way

You are travelling in economy class

ECOFLEX

Rebooking*
Permitted

Refund
Permitted

You are travelling in economy class

BUSINESS

Rebooking*
Permitted

Refund
Permitted

You are travelling in business class

* Re-booking is only allowed to the same destination. The original departure time shall not have passed when re-booking is processed.
** €40/way/person if seat available for the same fare; otherwise uppgrade to higher available fare.
*** Name change is only permitted until 24 hours prior to departure.
**** Cancellation latest 30 minutes before departure against a fee of €70/way/person.

In case you need to rebook or cancel a ticket, please call our Call Center on +46-771 95 95 00 or your travel agent.

Service class

Economy class

Check in:
One piece of handluggage max 8 kg,
dimensions 45x35x20
20 kg checked luggage (infants 10 kg)

Eurobonus:
25-100% SAS EuroBonus Extra points

Food and drinks:
We offer different service-concepts depending on your destination and flight-time.

Business class

Check in:
One piece of handluggage max 8 kg,
dimensions 45x35x20
20 kg checked luggage (infants 10 kg)

Eurobonus:
200 % SAS EuroBonus Extra points

Food and drinks:
International:
Breakfast or a cold three meal course
Wine, beer and soft drinks

Domestic:
Breakfast or sandwich/cinnamon bun (except Gothenburg-Åre/Östersund-Gothenburg)
Soft drinks, coffee & tea.

Booking and customer support: +46-31-789 42 00 - info@cityairline.com